At Whimpulse, we aim to provide a smooth and secure shopping experience for all of our customers. Please read our payment policy carefully to understand how we handle your payments.
1. Currency
All payments on our website are processed in USD (United States Dollar). If you are shopping from outside the United States, your bank or payment provider will automatically convert the total amount to your local currency based on the exchange rate at the time of purchase.
2. Accepted Payment Methods
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express
- PayPal
- Bank Transfers (for larger or business-related orders)
All payments are processed through a secure payment gateway to ensure the safety of your financial information.
3. Payment Authorization
By placing an order, you authorize Whimpulse to charge the total order amount (including any applicable taxes, duties, and shipping fees) to the payment method you provide. Your order will be processed once your payment is successfully authorized and confirmed.
4. Payment Security
We take your security seriously. Our website uses SSL encryption to protect your personal and payment information during transmission. We work with trusted third-party payment processors (such as PayPal and secure credit card services) to ensure that your payment details are kept safe.
While we implement robust security measures, please note that no method of electronic transmission over the internet is 100% secure. However, we are committed to using the most effective methods available to protect your data.
5. Payment Errors and Issues
If you encounter any issues during the payment process (e.g., declined payments, errors with your credit card), please contact our customer service team immediately at @whimpulse.com. We are happy to help resolve any issues.
If your payment is declined, please verify that your credit card details are correct, and ensure that you have sufficient funds or credit available. If the issue persists, please contact your payment provider or bank directly.
6. Taxes, Duties, and Additional Charges
The prices displayed on our website do not include taxes or import duties that may be applicable to international orders. Customs fees, taxes, and duties are the responsibility of the customer and will be billed by the shipping carrier upon delivery.
For domestic orders, applicable sales tax will be calculated and added during checkout based on your shipping address.
7. Order Confirmation
Once your payment is processed, you will receive an order confirmation email containing the details of your order. Please review this email carefully to ensure that all information is correct. If you notice any discrepancies, contact us immediately at @whimpulse.com.
8. Refunds
In the event of a return or cancellation, refunds will be issued to the original payment method used. Please allow 7–10 business days for your refund to be processed and for the amount to appear in your account, depending on your payment provider’s processing times.
9. Cancellations
If you wish to cancel your order, please contact us as soon as possible at @whimpulse.com. While we try to accommodate cancellation requests, once your order has been processed and shipped, we are unable to cancel or modify it. You may, however, return the item once it has been received.
10. Contact Us
If you have any questions or concerns about our payment policy, or if you need assistance with payment issues, please contact us at:
Email: @whimpulse.com
Phone: +852 2779 4883